In-stock items - are generally shipped via DHL road (to EU addresses) and via DHL air (to all other addresses) within 72 hours of checkout. All vinyl and larger packages ship out with a tracking number. All orders of 1-3 CDs or with a T-shirt alone will ship without tracking. If you require a tracking number, please get in touch before ordering, as it will come with additional fees!
Pre-ordered products - will be specifically held until stock arrives and shipped as soon as the product becomes available.Please be mindful of release dates!
If your order contains both in-stock and pre-order items, the entire order will ship out together when the latest pre-order item becomes available.
Once shipped, packages can take anywhere from one day to two weeks to arrive, depending upon your location.
Pre-ordered records MAY experience some kinds of delays past their published release dates. All delays will be mentioned multiple times on the Blood Music social media pages, linked below:
Shipping fees include some or all of the following: packaging, handling fees, taxes, as well as postage costs. Shipping fees are non-negotiable.
Once an order enters our system, we cannot group it together with a second order placed separately. We also will not cancel an order so you can place another order. Please be sure of what you place in your order.
Please also be aware of what vinyl color you put in your shopping cart! We cannot switch vinyl colors after an order has been placed.
If you think you might be very particular about surface noise or other issues with regards to vinyl, it is recommended that you ONLY PURCHASE BLACK VINYL. All materials are manufactured by hand and are considered perfect or near-perfect by just about everyone. In about 1 out of 10000 cases, customers are unhappy with the way a color looks in person based on prior expectations or with artifacts that may be inherent in the process of mixing alternate colors for pressing. This almost never happens, but it does happen - and the label and its manufacturer ask that you stick only to black vinyl, as black vinyl should be the 'purest' form possible on most pressings. This is rarely an issue, and all pressings are quality controlled before shipping from the manufacturer.
We are not able to open shrinkwrap to remove vinyl from the jackets.
How our vinyl is packed from the factory:
Nearly all color vinyl comes in a polybag, with the vinyl outside the jacket. Nearly all of our black vinyl that comes in a gatefold is shrinkwrapped, with the vinyl packed outside the jacket pockets and in-between the gatefold. Nearly all of our black vinyl that is in a single-pocket jacket has the vinyl packed inside the jacket pocket.
** Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Despite this, postal mishandling is still possible, please be aware!
** If your parcel looks damaged in any way, please report the damage to the courier when they hand it to you and open the box in their presence in order to ensure that the contents inside are still in good condition. If they are not in good condition, then please report the damage with the courier and follow their instructions. If you accept and sign for a damaged package, it is impossible to make a claim and alleviates us and the courier from responsibility.
** If the item you receive is defective, please inform us within 14 days of receipt with clear evidence. If this time elapses, we cannot help any longer.
** We reserve the right to not sell to any customers or shipping zones that we feel are insecure to transact with. Chargebacks are costly for us, and we reserve the right to not sell again to any customer that issues a chargeback against us.
The customer must inform us within 14 days of receiving their order if they'd like to return it.
We will then give instructions on where to send the return. Please do not send a return until we have sent instructions on where and how to return it. Returns must then be received within 14 days of us sending instructions.
In order to receive a refund on a return, the items must be sent in unopened, fully-sealed, new, and resellable condition.
The return shipping cost will be paid in full by the customer and not refunded by us. For returns, we will also discount a restocking fee that is precisely what we are charged by our shipper - usually around 1-3 EUR per item.
If not informed within 14 days of receipt, cancellation is no longer possible. If receipt of the item takes longer than 14 days from when we send return instructions (unless there is proof of immediate shipment after our instructions via air shipment with tracking which proves the delay is out of the customer's hands), the return will not be accepted and buyer will be responsible for shipping costs back to them.
Orders sent within the EU are inclusive of Irish VAT of 23%. Our store is experiencing difficulties with generating VAT invoices at the moment, so if you require a VAT invoice, please e-mail and we will be able to furnish you with one.
We will not sell your information. All personal information obtained (names, addresses, phone numbers, etc.) is for internal use only for processing payments, contacting you in case of issue, and dispatching items.
If you have an issue with your order, please calmly inform us via e-mail and we will get back to you as soon as possible. Our customer support e-mail address is: firstname.lastname@example.org
Irish VAT ID - 3487689TH Finnish VAT ID - 25395424